Listening is very tricky ! At a certain level it is easy, but Really listening is almost a miracle !
The Chinese philodopher Chuang-Tzu write about listening with the whole being: » the hearing that is only in the ears is one thing. The hearing of the understanding is another. But the hearing of the spirit is not limited to any one faculty, to the ears or to the mind. Hence it demands the emptiness of all faculties. And when the faculties are empty, then the whole being listens. There is then a direct grasp of what is right there before you that can never be heard with the ears or understood with the mind ».
Try to empty your mind, let go of your own thoughts, opinions and beliefs, breath and listen to what the other person is telling you. Give some objective feedback about what you are hearing and when you get it right you’ll experience the miracle !
Most of the time people are not asking for advice or reassurance. When they are heard, it is much easier for them to deal with the situation.